Knowledge is power, especially on bad days

Quick thoughts on SEPTA’s response this morning to the fire in Kensington across from York-Dauphin Station that shut down the El: Obviously, the root cause of the mess was an enormous fire on someone else’s property that SEPTA could not have┬áprevented, but since “Large Fires in Kensington” seems to be┬áthe new normal, at least until […]

Twitter helpdesks are too valuable to be turned off so early

I’d like to write an enormous longform piece on how, in the first five weeks of this year, SEPTA and PATCO have been handling the disruptions of winter weather, for better and for worse. In lieu of the time to crank out the 10,000+ words the subject could take, let me take some time this […]